Customer Service Desk
The AzteQ Service Desk is the hub of our service provision. All users have their own unique login and password for a client portal, as well as direct dial information for all relevant AzteQ contacts.
This provides an office-based dedicated service with differing levels of technical support depending upon urgency and priority. Clear processes and procedures ensure that school requests, both technical and sales-related, are dealt with promptly and efficiently.
We encourage ICT service requests to be made via the portal, or by email, to efficiently expedite support in the following ways:
- Where possible ICT service requests will be resolved remotely before the ICT engineer’s next visit
- Schools are better informed of the progress of their ICT service requests and of the associated solution
- It helps our ICT engineers prioritise schools’ ICT service requests and therefore assists AzteQ to provide a better service
- Provides metrics and reports and ensures requests are closed accordingly
The AzteQ Service Desk is accessible to all school staff up to 51 weeks of the year, Monday – Friday 08:00-17:30 (excluding bank holidays).